THAHABI — Redeem Gold

Redeem Gold — Screen Set

THAHABI MVP

Own gold, simply.

9:41

Receiving Method & Address

Choose how you would like to receive your gold.

Delivery Delivered to your verified address.

Pickup from Partner Store Collect your gold from an approved partner store.

Saved Addresses

Home King Abdulaziz Rd
Riyadh 12341, Saudi Arabia
+966 50 123 4567

Work Olaya St, Al Olaya
Riyadh 12212, Saudi Arabia

Home Market Gold Vault Rewards Profile

4Fulfillment Method & Address

9:41

Review Redemption Request

Selected Bars

1 g 24K Gold Bar Qty: 2 2.0000 g

Gold Summary

Available Gold 12.3456 g

Gold to Reserve 2.0000 g

Available After Reservation 10.3456 g

Fees in SAR

Making Fee 50.00 SAR

Delivery Fee 25.00 SAR

VAT (15%) 11.25 SAR

Total Fees 86.25 SAR

Receiving Details

Home

King Abdulaziz Rd, Riyadh 12341, KSA

Est. Delivery: 2 - 3 Business Days

Gold will be reserved or deducted from your Gold Vault after confirmation.

Home Market Gold Vault Rewards Profile

6Redeem Summary & Confirm

9:41

Request Status

Order ID: RED-2025-000789

Confirmed May 18, 2025 09:15 AM

Preparing May 18, 2025 11:20 AM

Shipped May 19, 2025 08:45 AM

Out for Delivery In progress

Delivered Pending

Completed Pending

Home Market Gold Vault Rewards Profile

10Redemption Status & Tracking

Processing & Under-Review states (RED-08/18)

• This is taking longer than expected. You can safely check the status.

• Fee Payment Status

• Request already under review

Catalogue & Bar Details (RED-02/03)

• 15.5 g 24K Gold Bar

• 20 g 24K Gold Bar

• 31.1 g 24K Gold Bar

• Delivery / Pickup

• Loading available bars

• We couldn't load the available bars.

• You don't have enough available gold for this quantity.

Receiving Method & Cart (RED-04/05)

• Pickup Locations

• Location, address and opening hours

• Estimated Delivery / Pickup

• Delivery is unavailable for this address.

• Delivery / Pickup

• Selected address or partner pickup location

• Fees are paid in SAR. The required gold will be reserved after your request is accepted.

• Your request has expired. Please review availability again.

Review, Payment & Secure Confirm (RED-06/07)

• Payment Method

• Change

• Your gold will be reserved after the request is accepted and deducted from your Gold Vault only after delivery or pickup is confirmed.

• Details have changed. Please review the updated request.

• Enter the 6-digit code sent to +966 50 XXX XXXX

• After confirmation, the required gold will be reserved and unavailable for other transactions.

• Confirm with Biometrics

• The verification code is incorrect.

• The verification code has expired. Request a new code.

Request Received & Status (RED-01/09/10)

• Receive your owned gold as 24K gold bars.

• Minimum redemption

• How Gold Redemption Works

• Estimated Delivery: 2-3 business days

• We'll notify you when the status changes.

• Ready for Pickup

• Collected

• Courier

• Tracking Number

• Your request is taking longer than expected.

Tracking Sub-states (RED-10A/10B/10C)

• Ready for Pickup

• Pickup Code

• Bring your valid ID and show this code at the pickup location.

• Delivery Attempt Unsuccessful

• We couldn't complete the delivery. Choose a new delivery time.

• Reschedule Delivery

• Shipment Returned

Request Details & Fees (RED-11/12)

• Screen 11

• Fees and Payment

• Courier and Tracking Number

• Pickup Code

• Get Help

• Payment Method

• Payment Pending

• We couldn't process the fee payment.

• Gold temporarily held until 10:42 AM

• Change Payment Method

• Refund in Progress

Payment Sub-states (RED-12A/12B)

• Payment Failed

• No fees were charged. Choose another payment method or try again.

• Refund in Progress

• Your refund has been initiated. We'll notify you when it is complete.

Exception States (RED-13-18)

• Return to the catalogue after approval

• Verification Under Review

• Minimum redemption: 1 g

• Reserved Gold

• Gold Being Processed

• More Gold Needed

• You need at least 1 g of available gold to submit a redemption request.

• View Existing Request

• Available Alternatives

• Release any temporary product hold

• Notify Me

• Choose another address or collect your gold from an approved pickup location.

• Keep the selected bar and quantity

• No receiving option is available for this location.

• The reserved gold is available again in your Gold Vault.

• Refund Reference

• Cancellation is unavailable after fulfilment begins.

• Gold Release in Progress